FAQ
Direct answers.
Ordering, account verification, labeling, quality, shipping, payments, returns and research-use requirements.
Quality commitments
01
Ordering & minimums
A mixed blank or Peptium-label order has a 200-unit total minimum. Quantities move in steps of 10 sale units. A white-label-only order has a confirmed 100-vial minimum per SKU.
No. Peptium resolves the tier from total units across the complete mixed order. The cart shows the next threshold.
Yes. Public from-pricing is shown before the order-wide discount. Verified accounts see their final server-calculated values.
02
Verification & accounts
Applications are reviewed manually. Timing depends on the business, research-facility and supporting-document checks required; no fixed review time is promised. Sign in to view the account status and any information requested.
You can build a cart. Account-specific pricing and order placement unlock when the account is approved.
03
Labeling & white label
At checkout. Blank and Peptium labels are immediate choices. White label becomes selectable when an approved artwork version is on file.
No. The certificate follows the physical lot and is independent of vial presentation.
04
Quality & COAs
Yes. Enter the lot code at Verify a Lot. Public released lots return their live record and certificate link when available.
No. A report appears only when that result exists on the lot record.
05
Shipping & payments
Bank transfer is the default. Approved Net-term accounts see the permitted term at checkout. Card fields are not collected.
Production and dispatch timing are confirmed with the order. White label adds artwork and print time.
We accept orders for United States destinations only. International delivery is not available.
06
Refunds & returns
Temperature-controlled and lot-traceable materials normally cannot re-enter stock. Report shortages, damage or discrepancies promptly with photographs and lot codes; the published policy governs the remedy.
07
Compliance / RUO
No. Products are supplied strictly for laboratory research and are not for human or veterinary use. Peptium is not a pharmacy or compounding facility.
